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All patient overpayments are processed twice per month. No refunds are released until all the patient’s outstanding claims have been processed by the patient’s insurance company. Any overpayment by the patient’s insurance company will not be processed and released to the patient unless ENT Partners of Texas is instructed by the insurance company to release said funds directly to the patient. Any questions regarding an overpayment on your account may be directed to: ENT Partners of Texas, 400 W. LBJ Freeway, Suite 360, Irving, TX 75063. Office telephone number: (972) 402-8404, Fax: 972-402-9301.